SECURITY NOTICE

Do not send sensitive information via this form or by email. Sensitive information includes Usernames, Passwords, Social Security Number, Date of Birth, Card Numbers, Account Numbers or any other information that could be considered confidential.

FRAUD DETECTION

If fraudulent activity is suspected on your VISA DEBIT CARD:

The fraud detection center will attempt to contact you via text and/or phone. A text message alert will generate from short code “32768” with details about the suspected transaction. Simply respond to the text to authorize (reply YES) or deny (reply NO) the transaction. If you reply NO, a block will be placed on your card. You will be asked to contact the fraud detection center at (833) 735-1892. The text message will NEVER include a link to be clicked.

A voice automated phone call will generate from (833) 735-1984, you will be prompted to verify your 5-digit mailing Zip Code associated with your card. No other personal information will be requested unless you confirm a transaction to be fraudulent.

Please do not hesitate to contact the credit union to verify the authenticity of any texts or phone calls you receive on behalf of Vantage Point Federal Credit Union.